Many people are wondering why we choose the Mira 7 to start our side business. We wanted to start a side business for awhile so of course we started by thinking of businesses that we could start from home. We followed a couple from the Atlanta area that was really successful and had a couple AEON Lasers. We originally thought we would purchase a Glowforge but after Devon did some research he compared AEON to Glowforge and quickly realized they were not even comparable. The Glowforge was slower, the laser couldn't easily be serviced, was made with lesser grade materials and they didn't offer good support. After Devon reviewed the AEON USA website (www.aeonlaser.us) we quickly found how easy it was to compare different AEON lasers to each other. We ultimately picked the Mira 7 (pic and description here:
after talking to the wonderful Sales Reps. One of the main things we loved about AEON was that it did not have a proprietary software. To use a Glowforge you could only use their software and we didn't like that. We liked that with AEON Laser USA it did not require cloud based service or connections. (Living in the Country with poor internet this was a huge deal to us!) We also loved their customer support (shout-out JAMIE! She has helped us every step of the way! She is AWESOME)! Everyone we have dealt with at AEON Laser USA has been INCREDIBLE to deal with and goes a step beyond whatever you ask. They are extremely responsive and willing to help. We felt that from the very beginning. We also never felt they were trying to upsell us- they truly just wanted us to purchase what would be best for our business. Another thing that we LOVED about AEON Laser USA is that they kept us updated from the moment we purchased our laser to the moment it arrived at our door. They provided updates thru-out the 6 month assembly period. We would get emails when it left China and we were able to track the laser on the ship across the ocean.
The coolest part was when we were able to see the ship making its way thru the Panama Canal! It was pretty incredible to watch! Our laser then made it's way to Jamaica where it took a little bit stop at Bob Marley's house (LOL) before it eventually took another pit-stop in Charleston (maybe visiting my Best Friend- Christy!). There are SO many ships that the ports in Florida get congested causing the ships to kind of waste time till it is their turn to dock. Once we saw our Laser finally made it to the facility in Melbourne, FL we were jumping for joy! I was able to stay in contact with Jamie on Facebook who kept telling me it wouldn't be much longer. I can say the wait was well worth it! There is certainly a reason why people wait in line for an AEON Laser and I think that shows you what a great product you are getting. I think any company that stands behind their product like AEON Laser USA does is a good company. They offer free phone support and training and if you continue to have issues they will send a tech out to your house- HOW AWESOME is that!? You also get to be apart of this awesome Facebook Group where other Aeon Laser users support one another!
If you are wanting to purchase a Laser I would strongly encourage you to consider AEON Laser USA! Reach out to us and we would be happy to answer any questions or provide any help we can. We are grateful for the support that AEON Laser USA has given us and the confidence they have gave us. We are Laser "newbies" and a machine like this can be very intimidating. Having support and guidance is something honestly we really appreciated and something that you should not take for granted. There are plenty of companies out there that would sell you a laser and hat would be the end of the communication. The support and Customer Service that Aeon Laser USA is something that every company should strive to have. We appreciate you AEON Laser USA and we THANK YOU!
-Nicole & Devon
Owners of After Hours Laser Engraving